Job Description

Key Accountability Areas

3PL Management

Monitor 3PL compliance to ensure alignment with company standards and regulations.
Establish and maintain a structured feedback loop with 3PL partners to regularly evaluate their satisfaction and operational challenges.
Respond to and resolve 3PL issues within the agreed Service Level Agreement (SLA) timelines.
Own 3PL communication channels to collect data that supports the logistics team in their workstreams.
Operationally support 3PL companies in overcoming challenges and obstacles efficiently.
Facilitate the onboarding process, and ensure all onboarding requirements are met.
Support full-time riders and resolve challenges by managing CRC escalations effectively.
Align with other stakeholders to ensure the delivery of services to our 3PL partners.
Ensure sufficient availability of supply in cities and proactively