Job Description

As a Manager Personal Shopper, you will be responsible for leading the instashop personal shopping experience for our users regionally. This role will require an enthusiastic team player with strong management experience and a true expertise in problem solving along with the confidence to lead a team.

Day-to-Day Responsibilities

Managing operations, identifying improvement areas, and implementing measures to maximize customer satisfaction levels.
Leading and motivating the Personal Shopper team and pickers regionally.
Developing operational strategies and translating these into actionable tasks for the personal shopper team to enhance the user experience.
Monitoring and ensuring the SLAs and KPIs of the clients and the personal shopper team are fully met.
Maintaining an accurate database of penalties for personal shopper pickers.
Ensuring store-level complaints are managed effectively and