Job Description

The Vendor Onboarding Specialist plays a key role in supporting and enhancing the experience for vendors within our marketplace. Reporting to the Vendor Experience Manager, this role is part of a team dedicated to optimizing each segment of the marketplace, working cross-functionally to implement improvements that enhance satisfaction, reduce friction, and contribute to long-term customer loyalty.

Key Responsibilities:

Understand all processes which are close to vendor onboarding and activation.
Data-Driven Insights and Metrics Tracking: Monitor and analyze key service metrics and resolution times for the vendor onboarding. Help identify areas for improvement and support implementation efforts to optimize service outcomes.
Vendor-Centric Approach: Act as a voice of the new vendors by capturing feedback from vendors and sharing insights with relevant teams. Contribute to policies,