Job Description

dxFeed B2C Support:

The project requires a Customer Support Specialist fluent in English and experienced in Support or Quality Assurance in FinTech. This team maintains an ecosystem of services that provides retail customers with a fail-safe market data stream. Our end-to-end solution allows accessing market data on a subscription basis in a variety of charting applications.

Responsibilities:

Handling customer technical support cases, investigating, and resolving users' problems, escalating issues if necessary.
Communicating directly with developers, analysts, QA, and other engineers for gaining extensive knowledge and expertise in FinTech.
Creating, reviewing, and maintaining tutorials to help end-users with charting applications usage.
Documenting common support procedures for future reference.
Testing data integration into new applications and promptly reporting any found