Customer Care Agent
Digital Zone
AI assistant
Job Description
Customer Care Agent
About the Role
Digital Zone is a fast-growing digital payments and voucher platform, active in Iraq and expanding into Saudi Arabia and the UAE. We operate across gaming, telco, streaming, e-commerce, and live events, and our customers expect fast, reliable help whenever something doesn’t go as planned.
We’re looking for a Customer Care Agent who will be the first point of contact for our customers. You’ll help them with orders, payments, and product questions across WhatsApp, social media, and phone. You’ll resolve issues end-to-end, work closely with internal teams, and make sure every customer leaves the conversation feeling heard and helped.
What You’ll Do
Customer Conversations
- Respond to customer messages on WhatsApp and social media quickly, clearly, and in a friendly tone
- Answer inbound customer calls and handle them professionally from