L2 Service Desk Engineer

We are seeking experienced L2 Service Desk Engineers to provide technical support across diverse customer environments for an established Australian technology and managed services provider.

In this role, you will take ownership of Level 2 incidents and service requests, troubleshoot complex technical issues, respond to critical outages, and ensure outstanding tickets are progressed effectively. You will work independently, applying your technical expertise and sound judgement to investigate issues beyond first-line support.

This is an opportunity to work across a broad technology landscape, including Microsoft 365, Windows Server, cloud infrastructure, networking, identity management and security services.

You will be working with an established Australian-owned business technology and managed services provider supporting organisations across multiple states.

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