Job Description

About the Role

We are seeking an experienced L3 Systems Engineer – M365 & NOC to manage and enhance monitoring, alerting and infrastructure operations across multiple client environments, with a strong focus on Microsoft 365 administration and support. This role is central to strengthening our Network Operations Centre (NOC) capabilities by ensuring infrastructure alerts are accurately assessed, prioritised and actioned while maintaining the reliability and security of Microsoft 365 services.

You will be responsible for identifying genuine infrastructure incidents, distinguishing them from false positives and informational alerts, and troubleshooting complex issues across Windows infrastructure and Microsoft 365 services, including Microsoft Entra ID, Exchange Online and Conditional Access. Additionally, you will improve monitoring standards, identify opportunities to automate recurring remediation tasks, and work closely with senior infrastructure engineers and