Job Description

About the Role

We are looking for a skilled and customer-focused Level 2 (L2) Engineer to deliver high-quality technical support across Microsoft 365, Azure, and associated cloud technologies.

This hands-on role involves resolving technical incidents, managing service requests, and troubleshooting complex issues while delivering an exceptional customer experience. You will take ownership of support tickets, maintain accurate technical documentation, and contribute to continuous service improvements.

The ideal candidate is a proactive problem-solver who combines strong technical expertise with excellent communication skills, accountability, and a genuine commitment to professional development.

About the Client

You will be working with an established Australian technology and data solutions provider that helps businesses operate more