Job Description

Responsibilities

Lead Data Centre operations, production control, and daily IT service delivery to ensure stable and efficient operations
Oversee 24x7 operational processes and maintain service availability across critical infrastructure environments
Drive continuous service improvements to enhance operational efficiency and optimize costs
Manage service levels and ensure delivery meets business and user expectations
Govern IT operations processes including incident management, production control, and operational support
Oversee physical security controls and access management for data centre facilities
Maintain disaster recovery strategies and coordinate regular recovery testing exercises
Monitor operational performance and ensure adherence to established procedures and standards
Develop training initiatives to strengthen team