Director, Customer Success

Dot Compliance is hiring a Director of Customer Success to lead our North America CS team and build

the global enterprise customer success strategy alongside the international director of CS. You will lead

the teams that cover our North America enterprise and mid-market customers, personally own a small

set of our largest and most strategic Pharma, MedTech and Biotech relationships, and build out a team

of senior strategic CSMs.

One of your first jobs will be to work with CS Leadership to define what strategic customer success looks

like at Dot, becoming the model for our teams globally. That includes how CS works alongside our

Professional Services team during implementation, so we understand each customer's value drivers well

before go-live and they see business outcomes early. Once a team or site is live, you own