Job Description

Job Purpose:

To coordinate and enable the global Freight Forwarding Super User community, ensuring Super Users have the systems knowledge, SOPs, tools and coaching required to support the regions effectively. The role acts as the operational bridge between Freight Forwarding systems and processes, the Super User community, and the learning and onboarding journey.

This role drives operational excellence by managing system enhancement requirements, coordinating user acceptance testing, delivering Train-the-Trainer programs, and ensuring all users worldwide are equipped to utilize core systems effectively in alignment with global standards and DP World's operational objectives.

The role also supports the relevant Hub/Learning team in designing and continuously improving the Freight Forwarding learning and onboarding journey so that new FF Operations employees understand DP World’s core systems, processes, SOPs and ways of working. It does not