Job Description

Job Purpose\:

Perform advanced technical, quality, and process responsibilities to support, monitor, and improve RTA’s IT infrastructure operations. Deliver hands-on expertise in service management frameworks, compliance, and vendor coordination to maximize the effectiveness, availability, and value of infrastructure investments.

Roles and Responsibilities\:

Strategy

· Contribute technical input to quality assurance programs and support initiatives aligned with ISO 20000 and ITIL frameworks.

· Support IT infrastructure operational strategies, ensuring best practices are consistently applied to maintain compliance and service excellence.

· Participate in the evaluation and selection of technologies and