Job Description

We are looking for an experienced IT Service Desk Analyst A3 to provide technical support to international users. The ideal candidate has a strong background in IT Service Desk or Helpdesk operations, excellent English communication skills, and experience handling global IT support requests.

Key Responsibilities:

Provide technical assistance and first-level IT support to global users.
Diagnose, troubleshoot, and resolve hardware, software, network, and system-related issues.
Manage and respond to IT incidents and service requests within agreed service levels.
Document troubleshooting steps, resolutions, and escalations in the ticketing system.
Escalate complex technical concerns to the appropriate support teams.
Maintain professional communication and deliver quality customer service to international users.
Follow established IT support