IT Site Support Team Leader

Ebos Group Limited

Reporting to the Workspace & Service Desk Manager, the IT Site Support Team Leader will lead the day-to-day delivery of onsite IT support across Australia and New Zealand. Leading a geographically distributed team of 4-6, you will coordinate workloads and site coverage, manage escalations and build team capability. You will also use service data and reporting to strengthen service quality, customer experience and operational efficiency. Some travel is expected.

What you will do

• Lead, coach and develop Site Support Analysts, setting clear objectives and coordinating workloads, site coverage and development plans.
• Coordinate onsite incidents and service requests, monitor queues and aged work, and manage high-priority and business-critical escalations.
• Build strong relationships with business sites and IT teams, maintaining clear support ownership, hand-offs and timely communication.