Job Description

The Billing Support Team Leader oversees the day-to-day operations of the billing support team. This role is responsible for ensuring customer billing inquiries, invoicing processes, credit adjustments, and account support tasks are executed accurately, timely, and in compliance with internal policies and service level agreements (SLAs).

Core responsibilities:

Manage and monitor daily team operations to ensure all customer billing inquiries, ticket queues, and account processing tasks are completed accurately and on time.
Maintain high quality standards across all client communications, account adjustments, and invoicing activities through regular audits and performance reviews.
Serve as the primary escalation point for complex billing disputes, contract pricing discrepancies, credit adjustments, and account updates.
Supervise, mentor, and train local and remote team members on billing systems,