Job Description

Job Description: L2 Application Support Specialist

Experience

3–6 years

Work Model

Hybrid | Rotational Shifts

Role Overview

We are looking for an experienced L2 Application Support Specialist to provide production support and operational ownership for business-critical applications. The role involves advanced troubleshooting, incident and problem management, application monitoring, automation, root cause analysis, and close collaboration with Development, Infrastructure, Database, Middleware, and Security teams.

The ideal candidate should have strong experience supporting Java and .NET applications, along with excellent Linux/Unix, scripting, monitoring, and ITSM capabilities.

Key Responsibilities

Incident & Problem Management

Own end-to-end resolution of incidents escalated from L1 support.
Perform advanced troubleshooting of Java/.NET applications, application logs, JVM