Manager, Field Services

Job Title:

Job Description:

The Role:

The Regional Field Service Manager provides leadership and direction for the field service operations team within a defined geographic region. They ensure a high level of regional customer satisfaction with the delivery of service and support including installations, upgrades, maintenance, and repairs. They are required to meet regional performance objectives including customer satisfaction, service revenue, budgetary expenses, inventory management, contractual obligations, and other items related to the delivery of service within the region. They are directly involved with escalations and customer issues and complaints that require global resources to resolve.

In this role you will:

• Lead, develop and train a regional field