Job Description

We need a candidate with strong AWS cloud experience who is prepared to lead a team of three support engineers.

The person will investigate issues using AWS CloudWatch Logs, MongoDB, and DynamoDB; create runbooks based on investigation findings; reprocess data through Azure DevOps pipelines; and collaborate closely with the development team. They will also track SLA compliance, support teammates with complex tasks, and be willing to learn the project-specific business logic. We are looking for someone committed to staying with the team long term.

We are seeking a dedicated Application Support Engineer and Team Lead to take ownership of the Data Platform. In this Level 3 support role, the successful candidate will be responsible for maintaining the health and optimal performance of the platform’s core components. They will serve as a key technical resource, collaborating with the Product Owner and development teams to investigate and