Job Description

The Calypso Support Analyst provides day-to-day application support for the Calypso trading and risk platform, ensuring system stability, timely issue resolution, and effective collaboration with front office, middle office, back office, and technology teams. The role blends technical troubleshooting with functional understanding of trade lifecycle processes across asset classes.

Responsibilities

Provide production support for the Calypso platform across trading, risk, settlements, and accounting modules
Monitor batch jobs, scheduled tasks, interfaces, and system health via Calypso Scheduler and monitoring tools
Investigate and resolve incidents raised by business users within agreed SLAs
Triage issues, perform root cause analysis, and escalate complex problems to support or development teams
Support users across trade capture, confirmations, settlements, cash management, and reporting workflows
Assist with