Job Description

We are seeking a Senior Service Delivery Manager to design and win managed services deals across AMS, infrastructure and data platform operations, and product sustain. You will shape solutions for new pursuits, size teams, build the commercial and AI business case, and defend it in front of the client. The role is built around rotation: you will regularly move into delivery, either fully for a period or on a 50/50 split, so the solutions you design are grounded in how operations actually run. An entrepreneurial mindset is essential, as you will be building the practice and its deal pipeline from an early stage.

Responsibilities

Lead the managed services solution for RFPs and proactive proposals together with the pursuit team, from requirements analysis to client orals
Clarify client requirements, drive the Q&A process, and close scope gaps before pricing starts
Design the deal: service model, target operating model, SLA/KPI