Job Description

EPAM is seeking a Service Delivery Director to be the single point of accountability for a complex, multi-workstream program spanning AMS, infrastructure and data platform operations, and product sustainment. You will lead delivery governance, commercial management, and executive client relationships. An entrepreneurial mindset is essential.

Responsibilities

Own program health across all workstreams: governance cadence, KPIs, SLAs, escalations, and risks
Run the RAID process and define reporting, dashboards, and steering committee packs
Drive consistent delivery practices, tooling, and quality standards across workstreams
Be EPAM’s primary relationship owner with senior client stakeholders across geographies
Lead steering committees, QBRs, and executive briefings; translate delivery performance into business language for C-level audiences
Build trusted advisor relationships that position EPAM for long-term