Performance, Benefits & Insight Manager

Basic Purpose\:
The purpose of this role is to build and maintain the performance measurement architecture of the Business Excellence function — including transformation dashboards, benefits realisation tracking, productivity metrics, revenue leakage visibility, and executive performance reporting — that makes EBTL's transformation impact visible, credible, and evidence-based.
The role translates institutional data into insight that executives act on, not reports they file. It defines what is measured, how, and to what standard. It establishes baselines before delivery begins, tracks value capture through implementation and distinguishes between benefits claimed and benefits evidenced.
The role must build credible management information from fragmented, low-maturity data sources and defend its methodology and findings under challenge from senior stakeholders.
Main Duties and Responsibilities\:
Performance Measurement & KPI Architecture
• KPI Architecture\: