Packet core Support Solution Architect

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About this opportunity:

We are looking for a Solution Architect (Support) to join our Customer Support organization and deliver high-quality support services for Packet Core networks.
In this role, you will identify and resolve complex network issues, guide technical investigations, and ensure network stability through advanced troubleshooting and strong solution ownership. You will drive Customer Service Requests (CSRs), coordinate activities across support functions, and provide technical leadership during major incidents, emergency handling, and crisis situations.The role requires strong knowledge of customer networks, operational processes, and Packet Core technologies, combined with the ability to work effectively with customers and global cross-functional teams.

What you will do:

• Own and drive complex Customer Service Requests (CSRs) from