Job Description

Join our Team

About this opportunity:

We are now looking for a Solution Architect, who will be responsible for deep customer network troubleshooting. The solution architect will work with the most complex problems, utilise their Ericsson Cloud expertise to isolate the fault in the network to a node/function and restore service and provide the root cause analysis. The Support Solution Architect will be expected to share updates of the incident resolution to C-level customer executives and prepare a formal response. The SA will also guide the team of Domain experts, share knowledge of complex issue handling, review problem management bulletins and assist with life cycle management (impact analysis, MOP review etc). The candidate will possess deep knowledge of infrastructure functions in a mobile network

What you will do:

Drive and orchestrate as investigation leader for Fault Isolation