Job Description

In this role, you will receive and process routine customer requests, enquiries and address complaints by providing excellent customer service, to increase customer satisfaction and exploit eventual sales opportunities to increase revenues.

Accountabilities

Receive, process, and respond to daily enquiries on a wide range of services by providing timely and high quality support to internal external customers to meet their requirement.
Receive and analyse complaints to ensure they are solved or addressed in the most effective manner.
Support customers on a wide range of generic services following established policies and procedure to ensure customer needs are met in the most effective manner.
Coordinate and escalate complex or specialized enquiries to responsible teams to ensure ad hoc support is provided.
Work closely with supervisors to improve the execution of assigned activities.
Track major customer