IT Support Engineer Level 1

IT Support Engineer Level 1
Salary Range: US$800-US$1000
Schedule: 8:00 a.m. to 5:00 p.m. Eastern Time
*On-site Position

Position Summary

Excello BPO is looking for an IT Support Engineer to provide first-line technical support across multiple client environments. In this role, you’ll troubleshoot issues involving Microsoft 365, Windows Server, and network connectivity. You’ll also help maintain virtual servers, configure firewalls and VPNs, and keep clients informed while their tickets are open.

About the Job

The Engineer Managed Services (Level-I) is responsible for overseeing, managing, and maintaining IT infrastructure across multiple client environments. The ideal candidate will possess strong hands-on experience with Microsoft 365, Active Directory, Azure, and a variety of firewall technologies, as well as a deep understanding of virtualization platforms, such as VMWare. Experience working with remote access