Job Description

L2 MSP Technical Support Engineer (Microsoft 365)
*On-site Position
Salary Range: US$1200-US$1500

Excello BPO

Excello BPO is hiring a senior Level 2 Systems Engineer to support small and mid-sized US businesses for a US managed IT services provider (MSP).

About the Role

You will serve as the escalation point for technical issues beyond routine Level 1 support, taking ownership from initial investigation through a verified resolution.

Most of the work involves Microsoft 365, Entra ID, Intune, and hybrid Active Directory, along with Windows Server, virtualization, and backup issues across multiple client environments. Solid networking fundamentals are required; deep routing and switching expertise is not the primary focus.

We are looking for someone who works independently, gathers evidence, tests potential solutions methodically, makes safe changes within their authority,