Job Description

We are seeking a proactive and customer-focused Customer Service Representative to deliver high-quality support across the phone, email, and chat. Reporting to the Team Lead, Customer Service, you will independently resolve routine customer enquiries, support clients with products and platforms, manage complaints and back-office queries, and use a value-based relationship approach to identify appropriate upselling and cross-selling opportunities. You will work within a culturally diverse team and collaborate with internal functions to resolve issues efficiently, maintain service standards, and strengthen customer satisfaction, retention, and loyalty. The role supports clients in English and the designated language for the assigned market; approved translation tools may be used for additional-language support where required.

Key Responsibilities
1. Customer Support & Client Experience

Respond to customer enquiries via phone, email, and chat in a clear,