Account Support Manager

SCOPE OF POSITION

• Protect and retain the existing business.
• Strengthen engagement across the customer network.
• Proactively identify and develop additional opportunities.
• Improve service follow up and account penetration.
• Reduce business risk associated with such a high level of volume concentration.
• Ensure adequate AM coverage for our other strategic customers.

REPORTING STRUCTURE

Individual reports directly into a Customer Retention & Development Manager.

JOB EXPECTATIONS & KEY RESPONSIBILITIES

• Dedicate yourself to the success of Expeditors' and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.
• Communicate and collaborate with the account team on areas of potential risk or exposure to the customer's business
• Track shipments and in transit monitoring (both at origin &