Job Description

What You'll Do

Handle inbound customer calls across multiple lines of business, providing timely and professional support.
Respond to general inquiries, interpret consumer reports, assist with fraud alert requests, and process credit and score report requests.
Investigate and resolve customer grievances and disputes, determining the appropriate course of action and engaging specialist teams where required.
Educate consumers on dispute management processes and available resolution options.
Process dispute requests that require coordination with financial institutions, gathering and validating information to support investigations.
Maintain accurate customer records and ensure the integrity and quality of data within internal systems.
Adhere to established operational procedures and regulatory requirements, including the Fair Credit Reporting Act (FCRA) and applicable credit reporting regulations.
Participate in