Job Description

About the role

Lead field operations for home internet installation and repair services, ensuring technicians deliver efficient, high-quality work that meets service level agreements and company standards. This role works closely with Dispatch, Technical Support, and customers to resolve operational issues and drive service excellence.

Key responsibilities

Supervise and manage field technicians responsible for home internet installation and repair services.
Monitor daily operations to ensure all work is completed within SLA and company standards.
Coordinate with Dispatch, Technical Support, and customers to ensure efficient job completion.
Track team performance, productivity, and service quality through KPIs.
Conduct quality inspections and resolve operational issues in the field.
Monitor technician schedules, attendance, and manpower