Job Description

We are a high-growth fintech company that is passionate about using big data analytics, machine learning, and cutting-edge technology to revolutionize the way people use credit card. To continue our success story, we are looking for a Customer Success Manager to primarily support our client portfolio. This role will need to focus on our customer experience and life-cycle and ensure that our customers are using Kredivo platform effectively and maximising on our robust features to guarantee they get the most value.

What you will do:

A big passion on engaging customers and expanding their use cases through our product.
Setting up & day to day management Offline Merchants.
Work with the Offline Team on merchant customer success, ensuring timely communication & merchant visibility.
Setting partner/merchant priorities, promo planning & user education.
Assist the Offline Team in