Head of Customer Support

About Five Sigma

Five Sigma is an AI-native claims management software company helping insurance organizations transform their claims operations.

We are looking for a Head of Support to lead our global support function and build an AI-powered support operation. This role combines hands-on leadership of support professionals across multiple regions with ownership of the strategy, implementation, and continuous improvement of AI-enabled customer support.

What you’ll do

Lead and develop a global support team

• Manage, coach, and grow a team of support professionals across regions and time zones.
• Design regional coverage, handover processes, and escalation paths to deliver consistent, timely support.
• Establish clear ownership, service standards, and development plans for the