Job Description

About the Role:

The Customer Service Supervisor plays a pivotal role in ensuring exceptional customer experiences by leading and managing the customer service team effectively. This position is responsible for overseeing daily operations, resolving escalated customer issues, and maintaining high standards of service quality. The supervisor will work closely with team members to provide coaching, training, and performance feedback to foster professional growth and improve service delivery. Additionally, the role involves analyzing customer service metrics to identify trends and implement process improvements that enhance efficiency and customer satisfaction. Ultimately, the Customer Service Supervisor ensures that the team meets organizational goals while promoting a positive and productive work environment in Lebanon, TN.

Minimum Qualifications:

High school diploma or equivalent; Associate’s or Bachelor’s degree