Customer Support, Expert I

Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way.

As an Expert I, Bank Pairing Support you will conduct phone conversations with customers to provide troubleshooting assistance, guide them through banking access, and ensure excellent customer service. You will handle customers that are having issues connecting their bank accounts to our streaming system. This role requires strong communication skills with both the customer and cross-functionally, while ensuring quality and compliance standards are met.

If you want to join a