Customer Support Representative

Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way.

As an Inbound ASD Customer Support Representative, you will be providing customer service to those who have general questions regarding their funding with us, while also supporting our award-winning Account Servicing Department. Working collaboratively across the organization to drive customer satisfaction and efficiency. You will report to the ASD Customer Support Manager and you will collaborate with others departments both in our Santiago and Boston office,