Job Description

Position Overview

We are seeking Operations Support Engineers at Consultant and Senior Consultant levels to support the operations and continuous improvement of enterprise AI services, including ChatGPT Enterprise, Microsoft 365 Copilot and Google Gemini Enterprise.

The successful candidates will play a key role in ensuring the reliability, security and effective delivery of enterprise AI services across a large-scale organisation.

This role involves AI platform administration, incident resolution, user onboarding, licence and credit management, service monitoring and operational automation. Candidates will also support the rollout of new AI capabilities while working closely with product, engineering, cybersecurity and vendor teams.

Senior Consultant candidates will additionally take ownership of complex operational issues, lead major incident resolution, drive service improvements and provide technical guidance to other support