Job Description

Your Responsibilities:

Process incoming abuse reports (e.g., DMCA, phishing, spam) from external providers and users across all company products, including CDN, Cloud, and Hosting.
Investigate reported incidents according to established internal guidelines and service level agreements (SLAs).
Take appropriate action on confirmed violations, including communicating with customers and suspending services when necessary.
Maintain clear and accurate documentation for all cases handled.
Collaborate with Technical Support and other internal teams to address complex issues.
Identify and escalate emerging abuse trends to help improve platform-wide security.

We Expect you to Have:

1+ year of experience in Abuse Operations, Trust and Safety, Technical Support, or a related field.
A foundational understanding of internet technologies and a strong desire to develop your expertise