Job Description

Resort Operations

Run the resort's daily operations so every department works smoothly and efficiently.
Keep service, cleanliness, safety, hospitality, and guest engagement at a high standard.
Make sure operating procedures and brand and service standards are followed every day.
Inspect the property regularly and fix any gaps straight away.
Work closely with department heads so teams work well together.
Keep the resort properly staffed and ready for both busy and quiet seasons.
Act as the senior leader on site when the General Manager is away.

Luxury Guest Experience

Build a guest-first culture where every guest gets a personal, memorable stay.
Oversee VIP arrivals, guest interactions during the stay, and departures.
Create local experiences that reflect the culture, nature, and heritage of Ella.
Track guest preferences and make