Job Description

Job Title: Bilingual Customer Service & Dispatch Coordinator (Field Operations).
Work Schedule: Full-Time, Monday–Friday, 8:00 AM–4:00 PM Mountain Time.
Location: Remote, Latin America.
Compensation: $7–$11/hr.

Role Overview:
- Serve as the operational nerve center between homeowners, company leadership, and field crews.
- Drive every project smoothly from initial inquiry and dynamic scheduling through proactive follow-ups and invoicing.

Key Responsibilities:
- Act as the primary point of contact for incoming homeowner calls, emails, and support requests.
- Resolve inquiries with speed and professionalism.
- Schedule site visits, service appointments, and multi-day field jobs based on crew availability, skill sets, and geographic routing.
- Bridge daily communication in English and Spanish between residential clients, office leadership, and field crews.
- Maintain accurate real-time records in company systems, including