Location: Armenia
(with regular coordination across all three countries)
Reports to:
Deputy CEO
Geographic scope:
Armenia, Kazakhstan, Uzbekistan, possibly more countries
Team: Approx. 60
employees, managed by team leads
Employment type:
Full-time
General Description:
The Head of Customer Support & Retention is accountable for
the end-to-end customer care experience at GLOBBING across Armenia, Kazakhstan
and Uzbekistan. The mandate goes beyond resolving enquiries: it is to retain
customers, particularly in difficult situations, by delivering services that
consistently meet or exceed their expectations.
The role will lead the department's
Head of Customer Support & Retention at Globbing in Yerevan, Armenia.
On-Site position.
Apply directly on the employer's website via goforajob.com.