IT Support Officer

IT SUPPORT OFFICER

DUTIES AND RESPONSIBILITIES

1. Provide daily IT support by responding to user-reported issues and resolving technical problems within established service level timeframes based on urgency and priority.

2. Monitor, troubleshoot, and maintain IT applications, computer hardware, network systems, and IT infrastructure to ensure smooth daily operations.

3. Monitor and support CCTV systems and the 3CX telephone system, coordinating with external vendors when necessary.

4. Monitor and maintain corporate and subsidiary websites to ensure their availability and functionality.

5. Troubleshoot and maintain the Time Attendance Recorder system to ensure accurate and reliable operations.

6. Prepare purchase requisitions (PR) and liaise with the Purchasing Department for IT equipment, software, applications, and services required for departmental operations.

7. Monitor and enforce IT