Job Description

Job Overview

We are looking for a hands-on IT Support Engineer to provide onsite technical support for end users within a corporate and research environment. This role focuses on supporting workplace IT services, resolving device issues, and ensuring smooth day-to-day operation of end-user technology.

The position will be involved in device lifecycle management, user support, and maintaining IT service quality across the organization.

Key Responsibilities

Provide onsite technical support for end-user devices including Windows, macOS, and Linux laptops and desktops
Diagnose and resolve issues related to hardware, operating systems, applications, and IT peripherals
Support users during device setup, onboarding, replacement, refresh, and decommissioning activities
Assist with device migration initiatives as part of enterprise workplace technology