Job Description

Job Objective

Call Center Rep. is responsible to manage inbound calls from donors or public, responding to their questions, follow upon enquires, escalate calls or complaints as needed. He\she is responsible to perform outbound calls for generated leads (potential donors) received from different recruitment channels; digital and on ground campaigns and make every effort for conversion to actual donors in alignment with GEPD donation centers.

Key responsibility

Answer inbound calls received on GEPD hotline: Responding efficiently and accurately to callers,explaining possible solutions, and ensuring that caller feel supported and valued.

Managing large amounts of inbound and outbound calls in a timely manner.

Identifying caller's needs, clarify information, research every issue and providing solutions.

Management and follow up donor