Job Description

Summary

Entry-level role within the Global Command Center responsible for supporting physical security systems, help desk operations, and incident response. Serves as a key point of contact for issue resolution, work order management, and coordination across internal teams, vendors, and global security partners.

Core Responsibilities

Act as primary point of contact for customers to handle security related work orders
Answer help desk calls and emails for problem resolution
Log and track inquiries using work order management database, ensure information is accurate, prioritized and appropriately assigned
Research incident tracking system for similar incidents/resolutions
Identify, evaluate, prioritize, follow-up and timely completion work orders
Communicate with team members, vendors and customers- directing and leading others to seek resolution
Maintain records,