Job Description

JOB OBJECTIVE

To provide first-line IT support services for GDI users by supporting end-user devices, enterprise applications, Microsoft 365 services, and standard IT equipment to ensure efficient day-to-day IT operations and timely resolution of user technical issues in accordance with approved IT procedures and service standards.

Minimum Qualifications:

Diploma or bachelor’s degree in computer science, Information Technology, or a related discipline from an internationally recognized university or relevant proven experience.

Minimum Experience:

Minimum of 3 years of experience in IT help desk, technical support, or end-user support functions within a structured IT environment,