Job Description

We are looking for a Coordinator Customer Service to join our Customer Service team, based in Manama, Bahrain.

The Coordinator Customer Service is responsible for ensuring correct release documents are issued to customers against collection revenues. Also, Handling exports & import related inquires.

Role Reports to:
Customer Solutions Specialist

Main Tasks

To manage and oversee the following tasks related to Bahrain, ensuring tasks are completed within guidelines.

Tasks and duties

MTD printing and release, ensuring payment collection of export shipments.
Issue of certificates and export documents.
Resposing to all customers queries within set timelines over phone and emails.
Providing the customers with efficent details regarding booking, documents, and vessels.
Promoting web tools to customers.