Job Description

The Customer Solutions Coordinator supports customers by coordinating solutions, responding to inquiries, and helping ensure timely resolution of service needs, thus enhancing customer satisfaction.

Printing payment collection and MTD release
Printing, checking and releasing of bills of ladings
Monitoring/ taking action on uncleared containers
Liaising with Operations for confirmation of loaded containers
Receiving all import docs daily and processing import releases against freight / landside
Receiving and updating systems with surrendered original bills of lading (OBL), release status and payment and document retrieval status.
Liaising with finance for payment confirmations
Communicating with customers and authorities in cases of exception handling of shipments
Clarify and addressing all customer queries
Providing customers with shipping details