Job Description

Position Title Technical Support Representative

Job Level - Tier L1

Position Summary

As a Tier 1 Technical Support Representative, you will be the first point of contact for customers

seeking technical assistance. The role involves addressing basic technical issues, providing

troubleshooting guidance

Specific Responsibilities

Provide day-to-day technical support through the client's IT ticketing system.
Support, install, maintain, troubleshoot, and document PC hardware, operating systems, software applications, printers, peripherals, and phones across the organization.
Deliver technical support to employees and locations throughout the U.S. in a remote support environment.
Perform