Customer Operations Specialist

Description -

Job Summary
This role is responsible for managing end‑to‑end execution for assigned customer accounts, coordinating across functions to ensure delivery predictability, and proactively managing performance, risks, and customer communications.
Responsibilities
• Manages moderately complex customer accounts end-to-end.
• Owns communication and coordination across Logistics, Planning, Credit, and Sales to ensure delivery accuracy and predictability.
• Provides proactive customer updates for delays, risks, and recovery plans.
• Handles moderate‑complexity disputes and collaborates with specialized teams for resolution.
• Identifies customer patterns and proposes improvement ideas.
• Contributes operational insights to account reviews and POA discussions.
• Supports execution of customer‑related initiatives and service improvements.
• Ensures KPI progress for